Fiber Verification Project (FVP)
Objective: Validate and document campus fiber connectivity using advanced, standardized processes to boost network reliability.
Role & Responsibilities:
- Developed comprehensive guidelines for on-site verification and discrepancy recording.
- Coordinated cross-functional teams and trained on-site technicians.
- Secured executive sign-offs and updated panel placards using a standardized, color-coded system.
Impact: Enhanced network reliability and reduced downtime by ensuring every fiber connection is accurately documented.
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Authorized personnel only
IT Connect Enhancement Initiative
Objective: Standardize and update location data and equipment documentation across the university.
Role & Responsibilities:
- Led planning and execution of documentation updates in ITConnect.
- Ensured clarity and consistency across records to improve operational oversight.
- Coordinated with multiple departments to streamline resource tracking.
Impact: Improved data accuracy and operational efficiency campus-wide.
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Authorized personnel only
Student Onboarding Program
Objective: Develop a cutting-edge onboarding framework with detailed guides and training resources for new student hires.
Role & Responsibilities:
- Authored dynamic training materials covering both technical procedures and soft skills development.
- Implemented best practices that reduced ramp-up time and fostered a collaborative environment.
Impact: Accelerated the learning curve and enhanced team performance through strategic process improvements.
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Authorized personnel only
Copilot Studio Chatbot Proposal
Objective: Propose and strategize the integration of an AI-powered chatbot within Microsoft 365 to automate routine inquiries.
Role & Responsibilities:
- Developed a forward-thinking proposal covering security, compliance, pilot rollout, and training strategies.
- Outlined clear metrics and pilot strategies to maximize ROI and operational efficiency.
Impact: Positioned the team to adopt innovative AI solutions that dramatically enhance support capabilities.
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Authorized personnel only
Wireless Repair & Incident Response Processes
Objective: Establish robust documentation for wireless repair and incident response protocols to minimize service disruptions.
Role & Responsibilities:
- Authored clear, step-by-step troubleshooting and escalation procedures.
- Enhanced cross-department communication to ensure rapid resolution of technical issues.
Impact: Improved service uptime and operational resilience through systematic process enhancements.
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Authorized personnel only
Equipment & Vehicle Management SOPs
Objective: Implement standardized procedures for equipment check-out/return and vehicle usage to ensure accountability and efficiency.
Role & Responsibilities:
- Designed SOPs that guarantee accountability, safety, and efficiency in resource management.
- Integrated process automation to significantly reduce manual errors.
Impact: Elevated operational efficiency and reinforced resource accountability across the department.
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Authorized personnel only
Orientation, Training & Schedule Coordination
Objective: Develop an extensive ITS-EI Orientation Guide and innovative scheduling solutions using Microsoft Shifts.
Role & Responsibilities:
- Compiled essential onboarding resources into an intuitive and engaging guide.
- Streamlined schedule coordination, enhancing communication and team productivity.
Impact: Boosted new team member integration and set the stage for sustained operational excellence.
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Authorized personnel only
Elevator & Area of Refuge Phones in ITConnect
Objective: Reorganize and update phone data in ITConnect by correcting building ownership and updating Master Financial Keys (MFKs).
Role & Responsibilities:
- Designed structured Excel templates and conducted in-depth data analysis.
- Collaborated with Customer Service Representatives and various departments to implement necessary updates.
Impact: Enhanced data accuracy and streamlined stakeholder communication, ensuring ITConnect reflects the latest records.
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Authorized personnel only